Training

Training

CPR, First Aid & AED

    CPR
  • Every iidon associate receives CPR, First Aid and AED Training before arriving at your site.
  • 100% classroom training means students are with an AHA Instructor for their entire learning experience.
  • Instructor-led, hands-on class format reinforces skills proficiency, including:
    • General Principles for notification during medical emergencies
    • Recognition and emergency medical attention for stroke, heart attack and shock
    • Administering electric shock to a victim using an AED (Automated External Defibrillator)
    • Proper documentation of emergency incidents
    • Proper use of safety equipment


iiRise

Our propriety iiRise customer service training combines best practices of Disney and Ritz Carlton to revolutionize the interaction between security, tenants and guests.

    CPR
  • Proper telephone techniques
  • Handling difficult customers
  • Defusing hostile situations
  • Eye contact with a smile
  • Our role as service ambassadors
  • Everyone is a customer
  • The value of courtesy and respect
  • Proper email techniques
  • Body language
  • Viewing problems as service opportunities
  • Being on post is like being on stage
  • Offering options
  • Choosing the right words to promote positive outcomes


PEER

iidon Associates receive regular propriety PEER (Proficient Execution and Emergency Response) Training. Our program ensures familiarity with your building’s specific protocols and resources.

    CPR
  • Bomb threats
  • Access controls
  • Elevator entrapments
  • Water leaks
  • Our role as service ambassadors
  • Inclement weather
  • Disturbances/Suspicious persons
  • Customer service
  • Fire alarms
  • Medical emergencies
  • Safety awareness
  • Patrols
  • Power outages
  • Broken windows


Critical Threat Manual

CPR

Designed to better identify, report and respond tocritical situations. This manual serves as a supplement to existing training on subjects such as:

  • Hazardous Materials
  • Weapons of Mass Destruction
  • Active Shooter
  • Terrorism Awareness
  • Suspicious Mail and Correspondence
  • Cyber Security
  • Evacuating High Ris Buildings
  • Workplace Violence


Recruitment for your Needs

Our recruiting team will understand the culture of your project and the specific skill set needed from your security team.


Uniforms to Match your Culture

We have a wide variety of uniform styles and will work with your specific requests.


Unique Training you Require

Each customer is unique and may require specifically designed training elements.


Invoices Tailored to your Accounting Needs

First invoices are hand delivered to ensure it looks the way you need it to look as well as when and how you need to receive it.


Timely Reporting for your Management Team

Daily Reports, Incident Reports, and Customized Reports foryour property.